Customer Service and Contact

You have the right to return your order within 30 days of receipt without giving any reason, provided that the product is undamaged, unused and in the original packaging.

Exceptions
Please note that custom made and personalised products cannot be returned. This applies to products that have been modified to your specifications or are clearly personalised. This may be with products that have a name engraved on them.

Easy returns in 3 steps

Step 1: Send an email to info @ trenditz.com

Try to be as complete as possible in your email. Some important points to include:
- Why you want to exchange or return the package.
- Any photos for clarification.

Step 2: Send your order

Pack the product carefully and return it to the specified return address. The costs for return shipping are for the account of the customer, unless otherwise agreed.

Step 3: Receive the purchase amount in your bank account

Once we have received and inspected your return, we will send you a confirmation by email. The purchase amount will be refunded to your original payment method within 14 days, provided the product has been received in good condition.

For more information, please see our returns policy.

Return shipping costs are not covered by us and may vary depending on your location and the reason for return. We recommend using a trackable shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return shipping costs are non-refundable. For more information about returns and costs, please refer to our return policy or contact our customer service.

For more information, please see our returns policy.

Once we have received and inspected your return, we will send you a confirmation by email. The purchase amount will be refunded to your original payment method within 14 days, provided the product has been received in good condition.

If you receive a product that is defective or damaged, we are here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or defective product.
2. Send an email to info @ trenditz.com with the photo of the problem as an attachment. In your email, please include your order number and give a brief description of the problem.
3. Our customer service team will review your message and work with you to find a resolution as quickly as possible.

We are committed to your satisfaction and to resolving any issues with your order. Please do not hesitate to contact us if you encounter any problems.

For more information, please see our returns policy.