Return Policy

Return Policy

At Trenditz we offer a 30 day return policy. This means that you have the opportunity to request a return within 30 days of receiving your order.

Returns Policy

To be eligible for a return, your item must be in its original condition: unworn, unused, with the original tags and packaging. Be sure to include the receipt or proof of purchase.

How to Request a Return

Please contact us at info@trenditz.com to initiate a return. Items returned to us without a prior return request cannot be processed. Please send your return package via a courier service and provide us with the tracking information. The default return address, upon confirmation from our customer service, is:

Dial Direct BV
The Corantijn 31-L
1689 AN Zwaag

Email address: info@trenditz.com
Phone number: +31850654116

After receiving and inspecting your return package, you will receive a confirmation email. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days via the same payment method you used for your original purchase, unless otherwise agreed.

Complaints about Defective Products

Have you received a defective product? You have the right to file a complaint and demand:

• A replacement product without defects

• Repair of the defect

• A price reduction

You can file a complaint within one year after discovering the defect, but this period may not end before the expiry of the warranty period of the article. We will handle your complaint within 30 days of receipt. Do not return any products before you have sent us an email with your complaint via info@trenditz.com . Confirm the return address with our customer service before sending the package.

Company Registration Address:

Dial Direct BV
Canal Quay 57
1811 LS Alkmaar, Netherlands