Shipping Policy
Shipping Policy
General Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be times when we run out of stock and are unable to ship all items immediately upon purchase. In this case, we will ship the available products to you and contact you to discuss whether you would like to wait for the backordered item to be restocked or if you would prefer us to process a refund.
Shipping Costs Shipping costs are free in most cases, otherwise this is clearly stated. Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping is collected at the time of purchase. This price is the final price for shipping costs for the customer.
Delivery We proudly operate from the Netherlands and offer fast shipping services. Our products are shipped by a third party supplier which may impact delivery times.
Shipments:
Shipping time is also 4 to 7 days depending on the location of our warehouse and the address of the customer. We work closely with various external suppliers to realize the best deals for you. Please note that this is a general shipping time and that actual delivery times may vary. Factors such as customs clearance and the country of destination can affect delivery time.
Shipments from the warehouse in the Netherlands are in most cases the next business day. This will be stated with the product when this is the case.
If you have any specific questions or need further assistance, please feel free to contact our customer service.
Order Processing Orders will be processed within 24-48 hours after payment of the order.
Once your order has been processed, it will take approximately 3-5 days for your product to arrive. Our warehouse is open Monday through Friday during standard business hours, except for national holidays when the warehouse is closed. In these cases, we take steps to minimize shipping delays.
Under normal circumstances, the total delivery time is 4-7 working days.
There may be delays that are beyond our control, such as customs or postal delays. An increase in gift shipments during the holiday season may also cause delays, which may result in shipping taking 6-12 days.
Change of delivery address For changes of delivery address, we can change the address up until the moment the order is shipped. Please contact us as soon as possible after placing the order if the delivery address needs to be changed. Once the package leaves our warehouse, we can no longer change the address.
Shipping to PO Boxes Trenditz ships to PO Box addresses if they are in your own name. We cannot ship to PostNL or other courier collection addresses.
Exceeding the delivery time If the delivery time is longer than the predicted time, please contact us so we can start an investigation.
Tracking Notifications After shipment, customers will receive a tracking link that allows them to track the progress of their shipment based on the latest updates provided by the shipping service provider.
Import Duties and Taxes Import duties and taxes for international shipments are pre-paid, at no additional cost to the customer upon arrival in the destination country.
Order Cancellations If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped for shipping, we can no longer cancel it. This will generally happen within 12-24 hours after the order has been placed. Once the order has been shipped, you can contact us about a return & refund. For more information, please see our Returns Policy.
Insurance Packages are insured for loss and damage up to the value stated by the carrier. In cases where items are lost or damaged during shipping, we will process a refund or replacement once the carrier has completed their investigation into the claim.
